Refund policy

If a purchase went wrong or you changed your mind, we will make it right. Last updated 2026-10-31.

14 days, no hassle

Email [email protected] within 14 days of a purchase and we will refund it in full, to the card or method you paid with. Include the email on your account and the receipt from Stripe (or the date and item). Refunds usually reach you within 5 to 10 business days, depending on your bank.

What happens to the items

A refund removes what the purchase gave you: its gold from your bank and any themes, effects or season pass it unlocked. If you have already spent that gold, your bank can go below zero until you earn it back in runs.

After 14 days

We look at every request. If an item did not arrive, or did not work as described, we will fix it or refund it whenever you tell us.

Things that went wrong

If you were charged but nothing arrived, write to us with the receipt: we check the payment and deliver the items or refund you. Accidental double purchases are always refunded.

Before a chargeback

Please contact us first: we answer quickly, and a refund from us is faster than a bank dispute. A dispute removes the purchased items in the same way a refund does.

Your legal rights

Digital items are delivered as soon as you pay, which can end a legal right of withdrawal in some countries (for example in the EU and UK). Our 14-day refund promise applies anyway, and nothing here limits rights you have under your local consumer law.